Refund Policy – AN BIA BLASTA

Effective Date: [Insert Date]

At AN BIA BLASTA, we are committed to providing high-quality food and excellent service. This Refund Policy outlines the circumstances under which refunds, replacements, or credits may be issued.

1. General Policy

Due to the perishable nature of food products, we do not offer refunds once an order has been prepared and served, except in cases outlined below.

2. Dine-In Orders

If you experience an issue with your meal while dining with us, please notify a member of staff immediately. We will make every effort to:

• Replace the dish
• Offer an alternative
• Provide a refund or partial refund where appropriate

Refunds will not be issued after the meal has been consumed unless a valid complaint was raised during service.

3. Takeaway & Collection Orders

For takeaway orders:

• If your order is incorrect, missing items, or of unsatisfactory quality, please contact us as soon as possible (ideally within 30 minutes of collection).
• We may offer:
  • A replacement meal
  • A refund (full or partial)
  • Store credit

Proof of purchase may be required.

4. Online & Delivery Orders

For orders placed through third-party platforms (e.g., delivery apps), refunds are subject to the platform’s policies. However:

• You may contact us directly, and we will assist where possible
• In some cases, refunds must be processed through the delivery provider

5. Order Cancellations

• Orders may be cancelled before preparation begins for a full refund
• Once preparation has started, cancellations may not be eligible for a refund

6. Allergies & Dietary Requirements

We take allergies seriously. Customers must inform us of any dietary requirements when ordering.

• Refunds will not be issued if dietary information was not provided in advance
• If an error occurs on our part, we will offer a full refund or replacement

7. Non-Refundable Situations

Refunds will generally not be provided in cases such as:

• Change of mind after ordering
• Failure to collect an order
• Incorrect order placed by the customer

8. Processing Refunds

• Approved refunds will be issued via the original payment method where possible
• Processing times may vary depending on your bank or payment provider

9. Contact Us

For any issues regarding your order, please contact:

AN BIA BLASTA
[Restaurant Address]
Email: [Insert Email]
Phone: [Insert Phone Number]